What to Do If You Receive Damaged Items in Your Order
We're sorry to hear that your order arrived with damaged items. We understand how frustrating that can be and are here to help. Follow the steps below to report the issue and request a replacement as quickly as possible.
Important Replacement Requirement
Photos of all damaged items are required before replacements can be processed. This helps our team verify the issue and ensure the correct items are replaced.
Step-by-Step: Reporting Damaged Items
1. Inspect Your Entire Package
Carefully check all items in your order to identify any products that may be damaged or broken.
2. Take Clear Photos
For each damaged item, please take a clear photo that includes:
- The product label or barcode
- A clear view of the damaged area
- A photo showing the entire item if possible
3. Keep the Items
Hold onto all damaged items until your issue has been resolved by our team. In some cases, items may need to be returned or inspected.
4. Submit a Report
Once you have gathered the required photos, submit a report so our team can review the issue and arrange a replacement if eligible.
What Happens Next?
- Our Customer Support Team will review your submission.
- If all required photos are included, eligible replacements will be shipped.
- If additional information is needed, we will contact you directly.
Tips for a Smooth Resolution
- Double-check your photos before submitting to ensure they clearly show the damage.
- Include your order number when submitting your report.
- Check your email after submitting your request in case our team needs additional information.
Report Damaged Items
If you’ve completed the steps above, please submit your report so our team can review the damaged items and assist you with a replacement.