FAQ

Order Questions

• Can I Modify My Order After It’s Been Placed?
• Damage Items
• Missing Package
• Wrong Address
• Stolen Package
• Refuse Delivery

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General Questions

• Can I Cancel or Modify My Order?
• What to Do If Your Promo Code Isn’t Applying at Checkout
• Goose Creek Products In Walmart
• Military Discount
• Price Adjustments
• Gift Cards

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Return Policy

• U.S. Return Policy
• International Return Policy

Shipping

• Shipping Cost
• Free Shipping
• Shipping to P.O. Boxes
• Expedited Order Processing
• International Shipping
• Shipping Carriers

Wax Melts

• What Are Wax Melts and How Do They Work?
• Wax Melt User Guide: How to Use and Enjoy Your Wax Melts
• Wax Melt Warmer Types
• Does Goose Creek Sell Wax Warmers?
• Why Is My Wax Melt Not Smelling Strong?

3- Wicks

• Dips/Uneven Wax
• Candle Storage
• Use of Accessories
• Fragrance Throw
• 3-Wick Lifespan
• Minimum Burn Time

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Ingredient Questions

• Are Goose Creek Candles Safe?
• Safe for Pets?
• Cotton Wicks
• Wax Blend
• Made in the USA

Wick Info

• Extinguishing Candles
• Wick Mushrooming
• Trimming Candle Wicks
• Off-Centered Candle Wicks

Canada Orders

• Taxes and Duties
• Shipping to Canada

Troubleshooting Your Fragrance Plug-In Units and Refills

• Goose Creek's NEW Signature Home Diffuser
• Setting Up Your Plug-In Unit
• Plug-In Refill Life Expectancy
• Plug-In Refill Not Emitting Scent
• Plug-in Refill Not Fitting Correctly
• Plug-In Refill Sitting Loosely