What to Do If You Entered the Wrong Shipping Address
Entered the wrong address at checkout? Don’t worry—you may be able to update it yourself. Customers can update their shipping address for up to 30 minutes after placing an order through their Goose Creek account or by using the link in their order confirmation email.
Important Address Change Notice
Customers can update their shipping address for up to 30 minutes after placing an order through their Goose Creek account or by using the link in their order confirmation email. After 30 minutes, orders may begin processing, and address changes may no longer be available.
Can I Update My Shipping Address?
For the first 30 minutes after placing your order, you can update your shipping address through:
- Your Goose Creek account
- The link in your order confirmation email
After 30 minutes:
- We may no longer be able to update the address internally.
- If the order has already entered processing or shipped, we cannot guarantee that an address change can be made.
- In some cases, we may be able to submit an address change request with UPS after shipment.
Because orders move quickly through fulfillment, we recommend reviewing your order confirmation immediately and making any necessary updates as soon as possible.
UPS Address Change Fees
If your order has already shipped, UPS may charge a $10 fee per package to process address corrections.
- This fee is not included in your original order.
- The fee must be paid separately once the request is submitted.
- If the fee is not paid promptly, UPS may deliver the package to the original address or return it to the sender.
You will receive an invoice for the address change after the request has been submitted.
If Your Package Was Already Delivered
If the package has already been delivered to the incorrect address, we are unable to reroute it.
If it is safe and possible, we recommend visiting the delivery address to attempt to retrieve the package.
Tips to Avoid Address Errors in the Future
- Always double-check your shipping details before placing your order.
- If using autofill tools, confirm they have not inserted outdated information.
- Review your order confirmation email immediately and update any errors within 30 minutes of placing your order.
Need Help With an Address Update?
If it has been more than 30 minutes since your order was placed, please contact our support team, and we will review your request. Address changes are not guaranteed after the 30-minute window.